Customer Service Policy

1. Customer Support Hours & Response Time

• We provide customer support via email at support@redkenoutlet.com.
• We aim to respond to all inquiries within 24–48 business hours (Monday–Friday).
• Responses may be delayed during weekends, holidays, or high-volume periods.

2. Product Authenticity & Quality

• All items sold on RedkenOutlet are 100% authentic hair care, styling, and color products.
• We do not sell counterfeit, expired, or misrepresented goods.
• If you receive a damaged, defective, or incorrect item, please contact us immediately with your order number and photos.

3. Order Processing & Shipping

• Orders are processed within 1–3 business days after payment confirmation.
• Shipping timelines depend on location and carrier service; estimated delivery windows are provided at checkout.
• Customers are responsible for providing accurate shipping information. We are not liable for delays or losses due to incorrect addresses.

4. Returns, Refunds & Exchanges

• To start a return, email support@redkenoutlet.com with your order number and reason for return.
• Refunds are processed to the original payment method once the returned item is received and inspected.
• Original shipping costs are non-refundable unless the return is due to our error (damaged/incorrect items).
• Exchanges are subject to availability and approval.

5. Cancellations & Modifications

• Orders may be canceled or modified only before shipment.
• Once an order has shipped, it cannot be canceled or modified.

6. Privacy & Security

• We protect customer privacy and do not share personal information with third parties for marketing without consent.
• All transactions are processed securely.

7. Customer Satisfaction

• We strive to resolve all concerns fairly and promptly.
• If you are unsatisfied with your order or experience, please contact us so we may assist you.