Shipping Policy

This Shipping Policy outlines the order processing, shipment, and delivery terms for all orders placed on RedkenOutlet.com for hair care, hair styling, and color products. By placing an order, you agree to the terms described below.

All orders are processed and prepared for shipment within 1–3 business days after payment is confirmed and verified. Business days exclude weekends and public holidays. Orders placed during weekends or holidays will begin processing on the next business day. We reserve the right to delay processing if additional verification is required or in the event of temporary product unavailability.

We provide shipping services to destinations worldwide. Once your order has been shipped, the estimated delivery timeframe is 6–12 business days from the shipment date. Actual delivery times may vary slightly due to carrier delays, local customs procedures, or peak order periods.

We offer free worldwide shipping on all orders, with no additional shipping charges applied during checkout.

You are responsible for providing accurate, complete, and up-to-date shipping information. We are not liable for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete address details provided by the customer.

If a package is returned to us due to an invalid address, refusal of delivery, or failure to claim the shipment, we will process a refund for the product cost only after receiving and inspecting the returned items.

Once your order has been shipped, you will receive relevant shipment information to track your package. You may monitor the delivery status using the details provided for your order.

If your order arrives damaged, or if your package is considered lost during transit, please contact our customer service team immediately with your order number and supporting details. We will review your case and provide assistance to resolve the issue promptly.

For any questions or concerns regarding shipping, please contact us at: support@redkenoutlet.com